“Start with the end in mind. ”

“Most people do not listen with the intent to understand; they listen with the intent to reply.”

“When the trust account is high, communication is easy, instant, and effective.”

“It’s not what happens to us, but our response to what happens to us that hurts us.”

“Treat them all the same by treating them differently.”

“How you treat the one reveals how you regard the many, because everyone is ultimately a one.”

“There’s no better way to inform and expand your mind on a regular basis than to get into the habit of reading good literature.”